FAQs
We would love to answer any questions or concerns that you may have, so we've listed a few of our most commonly asked questions below.
Q: WHAT KINDS OF GLITTERS ARE USED ?
A. All of the glitter that we use ae COSMETIC GLITTERS and they are very safe to use on your skin. All glitters are FDA certified. There are 5 different kids og cosmetic glitters, they are: Metallic, Holographic, Prism, Iridescent,& Mica.
We also use POLYESTER GLITTERS (Chunky Glitters) which are safe to use. These high quality glitters has different look and unique properties. They are not consider COSMETIC GLITTERS GRADE. be careful using chunky glitters , here at PamperMeGlam we use a very small amount in our glitter mixes.
Q: HOW CAN I GET IN CONTACT WITH SOMEONE?
A: You can always reach us via email @pamprmeglamm@gmail.com
*PLEASE ALLOW 72 HOURS TO CONTACT YOU DUE TO COVID-19
Q: HOW CAN YOU UPDATE MY ADDRESS IF I ENTERED IT WRONG OR INCOMPLETE?
A: We highly recommend that you double and triple check your address as we can not alter it after it has been submitted. However we do reserve the rights to cancel an order should the billing or shipping information be deemed incorrectly. Please allow 7-10 business days for your refund to be processed. Please contact your financial institution for more details on when you will see funds reflected in your account.
Q: HOW LONG DOES IT TAKE TO SHIP AN ORDER?
A: Please allow 7–14 business days for your order to be processed and handed to USPS. This window does not include carrier transit time. Delivery time after shipment depends on USPS and your destination. Processing may take longer during high-volume periods and sales.
Q: HOW DO I KNOW IF MY ORDER WENT THROUGH?
A: once you place your order you will receive a confirmation via email with all of your order details. We ask that you make sure you are attaching the correct email to your order throughout the checkout process as we can not change this information should it be incorrect.
Q: HOWDO I TRACK MY ORDER?
A: When your order ships, you'll receive an order-tracking email with your tracking number. Use that tracking number on the USPS website to track your package. Please allow 7–14 business days for processing and handoff to USPS; carrier transit time is additional.
Q: I PLACED MY ORDER, CAN I CHANGE IT?
A: Unfortunately after an order is completed we can not alter it in anyway.
Q: I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
A: In a rear event that your items is not in pristine condition, we truly apologize! Please reach out the PMG team at Pampermeglamm@gmail.com. Our team will gladly assist you.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept Paypal & Shop, and every major credit cards.